Related: Avoiding cyber fraud A bevy of scamming techniquesĪll in all, the scammer in this Norton LifeLock-BBB Scam used a phishing email, impostored LifeLock and BBB, used a remote computer takeover (often used in tech support scams), a cryptocurrency scam, and then started smishing (sending fake texts pretending to be someone else). Since the impostor had her cell number, he then started to text her, accusing her of being dishonest and getting him fired – demonstrating how scammers continue to prey on victims through harassment, guilt, and persistence. Once the victim knew the claims were not true but part of this Norton LifeLock-BBB scam, she hung up the phone and turned off her computer. She then called Norton to see if the letter was from them (it was not), and she called her bank to verify if the scammer’s claims were legitimate (they were not).
While keeping the scammer on the phone, the woman went to a nearby friend’s house and called BBB for guidance.
She entered it, and money appeared in her account as bitcoin. The scammer then had the victim log in to her bank account, stating he had overcharged her and would refund the money if she entered a special code that the scammer sent to her computer.
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